Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of our website and the services provided by our agency.

Our services may include:

• Website design and development
• Web applications
• Search Engine Optimization (SEO)
• AI automation
• AI chatbot development
• Business workflow automation
• API integrations
• Software development
• Digital consulting
• Related technology services

By accessing our website, submitting an enquiry, or purchasing or using our services, you agree to these Terms and Conditions.

If you do not agree with these Terms, you should not use our website or services.

2. Definitions

For these Terms:

3. Scope of Services

The exact scope of a project will be determined by the applicable:

• Proposal
• Quotation
• Statement of Work
• Service Agreement
• Invoice
• Written project confirmation
• Other written agreement between the parties

Features, integrations, revisions, deadlines, pricing, hosting, maintenance, and other project requirements may be separately defined.

Work outside the agreed scope may require additional fees.

4. Client Responsibilities

The Client agrees to:

• Provide accurate information
• Provide required content and materials
• Provide necessary approvals
• Provide timely feedback
• Provide legally obtained access credentials where required
• Maintain ownership or appropriate rights to supplied content
• Obtain required permissions and consents
• Ensure that its requested project is lawful
• Comply with applicable laws
• Comply with third-party platform rules
• Review and approve important deliverables
• Notify the Agency of relevant restrictions or requirements

The Agency is not responsible for delays caused by the Client's failure to provide required information, approvals, access, content, or feedback.

5. Strict Prohibition of Illegal or Abusive Use

The Agency does not knowingly provide services for unlawful activities.

You must not use our services, websites, software, automation, APIs, or delivered systems to:

The Agency may refuse a project or request that appears unlawful, abusive, fraudulent, deceptive, or inconsistent with applicable law or third-party platform policies.

6. Right to Suspend or Refuse Services

We may suspend, restrict, or terminate services where we reasonably believe that:

• The Client is using the service unlawfully
• The Client has provided misleading information
• The project creates a material security risk
• The service is being used for fraud or abuse
• The Client violates these Terms
• The Client violates third-party platform policies
• Continuing the service could expose the Agency to legal or security risks
• Required payments are overdue
• The Client refuses to provide information reasonably necessary for compliance or security

Where appropriate, we may request clarification or additional documentation before continuing the service.

7. Client Authorization and Access

When a Client provides access to websites, servers, hosting accounts, domains, APIs, databases, social media accounts, advertising accounts, analytics accounts, messaging platforms, or business systems, the Client represents that it has the legal authority to provide such access.

The Agency will not intentionally access systems outside the agreed scope.

The Agency will not intentionally bypass authentication or security controls without explicit authorization.

8. Website Development

For website and software development projects:

• Project requirements will be based on the agreed scope.
• Client-provided content must be legally usable by the Client.
• Third-party assets remain subject to their respective licenses.
• Additional features may require additional charges.
• Browser, device, operating-system, and third-party compatibility may vary.
• Hosting and infrastructure costs may be separate.
• Maintenance may be separate unless explicitly included.
• Security depends partly on the hosting environment, third-party dependencies, configuration, and Client practices.

9. SEO Services

SEO outcomes depend on factors outside the Agency's control.

We do not guarantee:

• Specific Google rankings
• Permanent rankings
• Specific traffic levels
• Specific leads
• Specific revenue
• Specific sales
• Specific timeframes for achieving results

SEO strategies may include technical optimization, content recommendations, on-page optimization, performance improvements, structured data, and other lawful optimization techniques.

We will not knowingly use techniques intended to facilitate unlawful activity.

The Client is responsible for ensuring that claims, business information, and materials supplied for publication are accurate and lawful.

10. AI Services and AI Automation

AI systems may produce inaccurate, incomplete, outdated, or unexpected results.

AI-generated content should be reviewed before being used for high-impact or business-critical decisions.

We do not guarantee that AI systems will:

• Always provide correct answers
• Always understand user intent
• Always remain available
• Produce identical results
• Be free from errors
• Work indefinitely with third-party AI providers

AI services may depend on third-party APIs, models, infrastructure, pricing, usage limits, and policies.

Changes made by third-party providers may affect an automation.

11. Automated Actions

Where an AI or automation system performs actions automatically, the Client is responsible for approving the intended workflow and business rules.

Depending on the project, automated actions may include:

• Sending messages
• Creating leads
• Updating records
• Creating appointments
• Sending emails
• Updating CRM data
• Processing business information
• Triggering workflows

The Client should review and test important automated workflows before production use.

Where reasonably possible, high-risk actions should include appropriate approval or human-review mechanisms.

12. WhatsApp, Email, SMS, and Messaging Automation

Messaging automation must comply with applicable law and the policies of the relevant messaging provider.

Clients are responsible for ensuring that they have the necessary rights, permissions, and consents to contact their customers.

The Agency will not knowingly build automation intended to facilitate:

• Unlawful spam
• Phishing
• Fraud
• Impersonation
• Unlawful bulk messaging
• Abuse of messaging platforms
• Circumvention of platform restrictions

Third-party messaging platforms may impose their own rules, fees, templates, limits, verification requirements, or restrictions.

The Agency is not responsible for account restrictions imposed by a third-party messaging provider where the restriction results from the Client's activity or the provider's independent policies.

13. Client Data

The Client remains responsible for ensuring that data supplied to the Agency or processed through a Client's automation is collected and used lawfully.

The Client must not provide personal information to the Agency unless it has the appropriate legal authority, consent, notice, or other lawful basis required by applicable law.

Where appropriate, additional data-processing or data-protection terms may be agreed between the parties.

14. Third-Party Services

Projects may rely on third-party services including AI providers, cloud platforms, hosting providers, payment processors, messaging platforms, APIs, CRM platforms, analytics platforms, domain providers, email providers, and software libraries.

Third-party services may:

• Change their APIs
• Change pricing
• Change policies
• Limit usage
• Suspend accounts
• Experience outages
• Discontinue features

The Agency cannot guarantee continued availability of third-party services.

15. Payments

Project pricing and payment schedules will be specified in the applicable quotation, proposal, invoice, or agreement.

Unless otherwise agreed:

• Work may begin after required advance payment.
• Work may be paused if invoices become overdue.
• Third-party costs may be billed separately.
• Additional work outside scope may require additional payment.

Specific refund and cancellation conditions may be defined in the applicable project agreement.

16. Intellectual Property

Unless otherwise agreed in writing:

17. Confidentiality

Both parties should take reasonable measures to protect confidential information received during a project.

Confidential information may include:

• Business strategies
• Credentials
• Customer information
• Source code
• Private documents
• Technical information
• Pricing information
• Non-public business information

Where required, the parties may enter into a separate Non-Disclosure Agreement (NDA).

18. Security

We take reasonable measures to protect systems and information under our control.

However, cybersecurity risk cannot be completely eliminated.

The Client remains responsible for:

• Securing its own accounts
• Protecting passwords
• Using appropriate authentication
• Controlling user access
• Maintaining third-party accounts
• Reviewing security-sensitive workflows

The Agency should not be held responsible for security incidents caused primarily by Client-controlled infrastructure, compromised Client credentials, third-party providers, or unauthorized actions outside the Agency's control, subject to applicable law.

19. No Guarantee of Business Results

Unless explicitly agreed in writing, we do not guarantee:

• Revenue
• Profit
• Sales
• Leads
• Conversion rates
• Search rankings
• Customer growth
• Business performance
• Advertising performance
• AI automation savings

Digital services can improve systems and processes but cannot guarantee a particular commercial outcome.

20. Intellectual Property and Legal Compliance

The Client is responsible for ensuring that its business activities, content, products, services, claims, and instructions comply with applicable law.

The Agency does not provide legal advice unless explicitly contracted to do so through an appropriately qualified professional.

If a requested feature or activity appears to create a significant legal, security, or compliance concern, the Agency may refuse to implement it or require additional clarification.

21. Prohibited Requests

The Agency reserves the right to reject requests involving:

• Fraud
• Scams
• Phishing
• Credential theft
• Malware
• Unauthorized hacking
• Unauthorized data collection
• Identity theft
• Impersonation
• Unlawful surveillance
• Illegal gambling or financial schemes
• Deceptive websites
• Fake login systems
• Fake payment systems
• Malicious automation
• Unauthorized bulk messaging
• Spam
• Circumvention of security mechanisms
• Any other activity reasonably believed to violate applicable law

22. Legal and Regulatory Compliance

The Client and Agency agree to comply with laws and regulations applicable to their respective activities.

Depending on the nature of a project, applicable requirements may include laws and rules concerning information technology, data protection, consumer protection, intellectual property, electronic communications, cybersecurity, advertising, electronic transactions, taxation, contractual obligations, platform policies, and sector regulations.

Nothing in these Terms authorizes either party to violate applicable law.

Where a specific law imposes a mandatory obligation that conflicts with these Terms, the mandatory legal requirement will take precedence.

23. Government and Law-Enforcement Requests

Where legally required, we may disclose relevant information to government authorities, courts, law-enforcement agencies, regulators, or other authorized entities.

We may also cooperate with lawful investigations concerning suspected fraud, abuse, cybersecurity incidents, or illegal activity.

We will follow applicable legal requirements when responding to such requests.

24. Records and Documentation

For legitimate business, security, contractual, accounting, and compliance purposes, we may maintain records such as agreements, invoices, project communications, approvals, technical logs, security logs, access records, and service records.

Retention will be subject to applicable legal and operational requirements.

25. Service Availability

We aim to provide reliable services but do not guarantee uninterrupted availability.

Downtime may occur because of:

• Maintenance
• Hosting failures
• Internet failures
• Third-party API outages
• Cloud infrastructure failures
• Security incidents
• DNS issues
• Platform changes
• Events outside our reasonable control

26. Force Majeure

We will not be responsible for delays or failures caused by events reasonably outside our control, including natural disasters, government actions, internet infrastructure failures, major cloud outages, third-party platform failures, cybersecurity incidents beyond reasonable control, war, civil unrest, or other extraordinary events.

27. Limitation of Liability

To the maximum extent permitted by applicable law, the Agency will not be liable for indirect, incidental, consequential, special, or unforeseeable losses arising from use of our website or services.

This may include losses relating to:

• Lost profits
• Lost revenue
• Lost business opportunities
• Business interruption
• Loss of data
• Third-party service outages
• AI errors
• Search-engine changes
• Platform restrictions
• API changes

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

28. Indemnification

To the extent permitted by applicable law, the Client may be responsible for losses, claims, liabilities, or expenses arising from:

• Illegal use of delivered systems
• Client-provided unlawful content
• Client's violation of third-party rights
• Client's unauthorized use of third-party data
• Client's violation of applicable law
• Client's violation of third-party platform policies
• Client instructions that result in unlawful activity

This provision does not remove any rights or obligations that cannot legally be excluded.

29. Termination

Either party may terminate a project according to the applicable project agreement.

We may suspend or terminate services where:

• Payments are overdue
• The Client materially breaches these Terms
• The Client requests unlawful activity
• The service is being used for abuse or fraud
• Continuing the project creates an unreasonable legal or security risk
• Required information or access is not provided
• A third-party platform prevents the project from operating

Termination does not automatically remove obligations that are intended to survive termination.

30. Effect of Termination

Upon termination:

• Access to certain services may be disabled.
• Outstanding payments may remain payable.
• Client data may be returned or handled according to the applicable agreement and law.
• Third-party services may need to be separately cancelled by the Client.
• Confidentiality and other surviving obligations may continue.

31. Dispute Resolution

The parties should first attempt to resolve disputes through good-faith communication.

Where a dispute cannot be resolved informally, the parties may use the dispute-resolution mechanism specified in the applicable project agreement.

32. Governing Law

These Terms are intended to be governed by the applicable laws of India, subject to mandatory legal requirements applicable to the parties or transaction.

Any jurisdiction or dispute-resolution provisions may be separately specified in the applicable Client Service Agreement.

33. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on this page with an updated "Last Updated" date.

Continued use of the website after changes may constitute acceptance where legally applicable.

34. No Legal or Professional Advice

Information provided through our website, chatbot, AI systems, or general communications should not be treated as legal, financial, medical, tax, or other regulated professional advice unless explicitly provided by an appropriately qualified professional.

35. Contact

For questions regarding these Terms and Conditions, contact us through the official contact information published on our website.